Frequently Asked Questions

Welcome to the EasyBusyWorkshop FAQ! Below, you'll find answers to our most common customer inquiries. If you have additional questions, please feel free to contact us via email, live chat, or our contact form.

1. Payment Methods Accepted

  • What payment methods do you accept?
    We accept PayPal, Stripe, Visa, Master Card, American Express, Apple Pay.
  • Do you accept international payments?
    Yes, we accept payments from customers worldwide.
  • Are there any restrictions on payment methods?
    At this time, we do not foresee any restrictions. However, if you encounter an issue, please contact us for assistance.

2. Order Processing and Shipping Times

  • What is your order processing time?
    Orders are typically processed within 1-3 business days before dispatch.
  • What are the estimated shipping times?
    • Standard Delivery: 1-3 weeks (depending on the destination).
    • Expedited Shipping: 3-6 business days (additional costs apply).
  • Do you offer expedited shipping?
    Yes! You can select expedited shipping during checkout. If needed, we may also offer separate listings for express shipping options.

3. How to Track Orders

  • Do you provide tracking numbers?
    Yes, tracking numbers are provided for all orders.
  • Which carriers do you use for shipping?
    We work with UPS, FedEx, USPS, Nova Poshta, and Ukrposhta to deliver your orders safely.
  • When will I receive my tracking number?
    Tracking information will be sent via email shortly after dispatch.

4. Customization and Product-Specific Questions

  • Which products can be customized?
    We offer customization for busy boards, name puzzles, advent calendars, and key holders.
  • What customization options are available?
    Customization includes name engraving, base and element colors, layout design, and board dimensions.
  • How can I request a custom order?
    You can submit a request via our contact form, email, or by using the personalization field on the product page.
  • Are there extra costs or extended processing times for customization?
    Generally, there are no extra costs or delays, but this may vary depending on the customization request.

5. Returns and Refunds

  • What is your return policy?
    Returns are accepted for unused items in original packaging. Customized items can only be returned if they arrive damaged. For more details, please see our Return Policy.
  • How do I initiate a return or refund?
    To request a return or refund, please contact us via email with your order details.

6. Lost or Delayed Packages

  • What should I do if my package doesn’t arrive on time?
    Contact us via email, and we will start an investigation with the shipping carrier.
  • Do you offer refunds or replacements for lost packages?
    Yes! If the package is lost, we offer a full refund. For delayed packages, we assess the situation and offer partial or full refunds when applicable.

7. Gift Options

  • Do you offer gift wrapping or messaging services?
    We currently offer gift messages to make your purchase extra special. Simply add your message during checkout.

8. Support

  • How can I contact you for questions or issues?
    You can reach us via email, live chat, or our contact form. We’re here to help!